Delivery Policy
Delivery Policy for Masud Marketers
Last Updated: July 9, 2025
This Delivery Policy outlines how Masud Marketers (“we,” “us,” or “our”) delivers the digital marketing services you engage us for. As a digital marketing agency, our “deliveries” are primarily in the form of reports, analyses, content, campaigns, and strategic recommendations, which are typically provided electronically.
1. Nature of Services and Delivery
Masud Marketers provides professional digital marketing services, which include but are not limited to:
Search Engine Optimization (SEO)
Social Media Marketing (SMM)
Content Marketing
Pay-Per-Click (PPC) Advertising Management
Website Design & Development (digital files, access credentials)
Analytics & Reporting
Strategy Consulting
Given the digital nature of our services, physical delivery of goods is generally not applicable. Our deliverables consist of digital files, reports, access to platforms, and direct communication.
2. Delivery Methods
Our services and associated deliverables are delivered through various electronic and online methods, which may include:
Email: Reports, documents, communications, and strategy recommendations will often be sent directly to your designated email address.
Cloud-Based Platforms/Shared Drives: For larger files, project documents, or collaborative work, we may use secure cloud-sharing services (e.g., Google Drive, Dropbox, Trello, Asana, Slack, dedicated client portals). Access credentials will be provided securely.
Direct Access: For services like website design or PPC campaign management, “delivery” often means providing you with access to relevant platforms (e.g., WordPress admin, Google Ads account) or transferring ownership/control.
Online Meetings/Presentations: Strategic advice, performance reviews, and consultations are delivered through scheduled online meetings (e.g., Google Meet, Zoom).
3. Delivery Timeframes
Specific delivery timeframes for projects and individual deliverables will be clearly outlined in the service agreement or proposal tailored to your specific project.
Project Kick-off: Once a service agreement is signed and any initial payments are received, we will commence work as per the agreed-upon schedule.
Reporting & Updates: Regular reports (e.g., monthly SEO reports, weekly PPC performance updates) will be delivered according to the schedule agreed upon in your service contract.
Project Milestones: Major deliverables (e.g., website launch, content plan approval) will have target delivery dates specified in the project timeline.
Any unforeseen delays will be communicated to the client promptly.
4. Client Responsibilities for Delivery
To ensure timely and effective delivery of our services, clients are expected to:
Provide Accurate Information: Ensure that all contact details, including email addresses, are accurate and up-to-date.
Grant Necessary Access: Provide timely access to relevant platforms (e.g., website backend, analytics accounts, social media profiles) as required for service execution.
Provide Timely Feedback: Respond to requests for information, approvals, or feedback within agreed-upon timeframes to avoid project delays.
Check Spam/Junk Folders: Regularly check email spam or junk folders, as some automated notifications or large files might occasionally be filtered.
5. Confirmation of Delivery
For digital deliverables sent via email or shared drive, delivery is generally considered complete upon successful transmission or when access is granted to the client. For services like website design, “delivery” typically aligns with project completion milestones as defined in the service agreement.
6. Issues with Delivery
If you encounter any issues receiving our deliverables or accessing platforms as agreed, please contact us immediately so we can resolve the problem efficiently.
7. Changes to This Policy
We may update this Delivery Policy from time to time. Any changes will be posted on this page. We encourage you to review this page periodically for any updates.
8. Contact Us
If you have any questions about this Delivery Policy, please contact us at:
Email: masudmarketers@gmail.com., info@masudmarketers.com]
Visit our Contact Page: [https://masudmarketers.com/#Contact
